Privacy Policy - Moore Medical

TRUSTe

Effective Date: Dec 20, 2017

At Moore Medical, a business unit of McKesson Medical-Surgical ("McKesson"), we value the trust that healthcare providers, governmental agencies, and other customers place in us to appropriately use and protect personal information. This Privacy Notice informs visitors and regular users of the Moore Medical website ("website") about the purposes for which Moore Medical may collect, use and share personal information and how it is protected. We want you to be clear how we're using personal information and the ways in which we protect this information. This Privacy Notice also describes your choices regarding access and correction of your personal information. By using this website, you accept the privacy practices presented in this Privacy Notice. We encourage you to read this Privacy Notice in full to understand our privacy practices before using this website or submitting any personal information.

Scope

This Privacy Notice applies only to the Moore Medical website (www.mooremedical.com). Moore Medical affiliates and subsidiaries may have separate websites, subdomains, and applications through other web, mobile, cloud or SaaS platforms which are not subject to this Privacy Notice. Additionally, Moore Medical business partners, ad networks and other third parties may have their own websites and services with separate privacy practices. We encourage you to read their privacy notices and understand their privacy practices.

Personal Information We Collect

When you use this website, we may collect personal information about you. Personal information is any information accessed, collected, or used by Moore Medical that identifies an individual, or can reasonably be used to identify an individual, whether directly or indirectly. The personal information we may collect includes, but is not limited to:

  • Contact information, such as your name, address, telephone number, email, and job title
  • Information about your business, such as company name, and company address
  • Billing information, such as your credit card number and billing address
  • Unique Identifiers, such as username, account number, and password
  • Information you provide to our support team using our live chat feature
  • Passive collection which includes user behavioral information, such as your IP address, browser type, operating system, internet service provider (ISP), referring/exit pages, data/timestamp, page navigation, clickstream behavior, and marketing preferences

Tracking Technologies We Use

We use various technologies to collect personal information about visitors and users of this website. These technologies include the following:

  • Web Server Logs
    As is true of most websites, we gather certain information automatically and store it in log files. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data.
  • Cookies
    We and our subsidiaries, business partners, marketing partners, affiliates, or other service providers may utilize cookies. Cookies uniquely identify your device or user account associated with this website. You can control the use of cookies by adjusting your browser preferences at any time. If you reject cookies, you may still use this website, but your ability to use some features or areas of this website may be limited.
    • We partner with a third party to manage our advertising on other sites. Our third party partner may use cookies or similar technologies in order to provide you advertising based upon your browsing activities and interests. If you wish to opt out of interest-based advertising click here. Please note you will continue to receive generic ads.
  • Other Tracking Technologies
    • We and our subsidiaries, business partners, marketing partners, affiliates, or other service providers may also use technologies such as tags and scripts.
    • We also use local storage such as HTML5 to collect and store content information and preferences. Third parties who we partner with to provide certain features on our site use local storage such as HTML5 to collect and store information. Various browsers may offer their own management tools for removing HTML5 local storage.
    These technologies are used to analyze trends, gather demographic information about our users as a whole, remember user settings and perform data analysis and audits. We may receive reports based on the use of these technologies from companies such as Google Analytics on an aggregated basis. To learn more about Google Analytics privacy practices and opt-out, click here.

How We Respond to "Do Not Track" Signals

Some web browsers have a ''Do Not Track'' feature. This feature allows you to tell websites you visit that you do not want to have your online activity tracked over time and across websites. These features are not yet uniform across browsers and not broadly supported. This website is not currently set up to respond to those signals.


How We Use the Personal Information Collected

We may use the personal information we collect for purposes such as:

  • Authenticating you for access to your account
  • Fulfilling your order
  • Sending you a catalog
  • Customer and troubleshooting support
  • Marketing notices, newsletter, or communications via email
  • Marketing initiatives via surveys, contests, and research activities
    • If you participate in surveys, we will request certain personal information from you. Participation in these surveys or contests is completely voluntary and you have a choice whether to disclose this information. We may use a third party service provider to conduct these surveys or contests. We will not share the personal information you provide through a contest or survey with other third parties unless we give you prior notice and choice.

How We Share Personal Information Collected

  • Moore Medical does not sell personal information about you to third parties.
  • We may provide your personal information to service providers that provide services to help us with our business activities such as marketing notices, newsletter, or other communications. These companies are authorized to use personal information about you only as necessary to provide these services to us.

Moore Medical may also need to share information with companies, organizations or individuals outside of Moore Medical if we have a good faith belief that access, use, preservation, or disclosure of that information is reasonably necessary to:

  • Meet applicable laws, regulations, comply with legal processes such as a subpoena or governmental requests, including to meet national security or law enforcement requirements.
  • Enforce applicable Terms of Service, including investigation of potential violations
  • Detect, prevent, or otherwise address fraud, security or technical issues
  • Protect against harm to the rights, property or safety of our users, Moore Medical, or the public as required or permitted by law
  • Engage in a merger, acquisition, reorganization, or sale of all or a portion of Moore Medical assets.

Your Choice

Where appropriate or legally required, we will describe how your information that we collect through this website will be used and will provide choices about whether to allow us to engage in that use.

If you wish to subscribe to our newsletter, we will use your name and email address to send the newsletter to you. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, or accessing the email preferences in your account settings page.

Access to Personal Information

This website allows you to directly view, edit, or delete information about you through your profile settings. If this option is not available, you can update information about you by contacting us at esupport@mooremedical.com. We will respond within a reasonable timeframe.

We will retain your personal information for as long as your account is active, as reasonably necessary, or as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

Health Insurance Portability and Accountability Act ("HIPAA")

As a key provider of services and technology to the healthcare industry, Moore Medical has implemented programs to address the privacy and security requirements of HIPAA.

Children's Privacy

This website is not intended for any user under the age of 13, and we do not knowingly collect personal information from children under the age of 13. We request that children under the age of 13 not submit any personal information through this website.

How We Protect Your Information

Moore Medical has established appropriate physical, electronic and administrative safeguards to protect the information we collect from or about our users. We restrict access to personal information to Moore Medical employees, contractors and agents who need to know that information to process it for us, and who are subject to confidentiality obligations.

Any sensitive personal information (e.g., credit card number) will be transmitted in an encrypted form using SSL encryption. Notwithstanding our security safeguards, it is impossible to guarantee 100% security in all circumstances. If you have any questions about security or have reason to believe that your interaction with us is no longer secure (for example, you feel that the security of any account you might have with us has been compromised), you must immediately notify us of the problem by contacting SecurityIncidents@McKesson.com.

Changes to this Privacy Notice

We may periodically update this Privacy Notice to describe new features, products or services we offer and how it may affect our use of personal information about you and your controls. Since we may change this Privacy Notice, we recommend that you check the current version available from time to time. If we make changes to this notice, we will update the "Effective Date" at the beginning of this notice.

Dispute Resolution

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request

Contact Information

If you have questions or concerns about this Privacy Notice, our information handling practices, or any other aspect of privacy and security of your personal information, please contact us at Privacy@McKesson.com.

You may also write to us at:

McKesson Corporation
ATTN: Privacy Officer (Privacy Notice, Moore Medical)
2 National Data Plaza NE, 3rd Floor
Atlanta, GA 30329

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